Refunds, disputes & cancellation

Subscription plans

Solo: £7.99 per month for one selected fictional model. Trio: £12.99 per month for three selected fictional models. All Fittys: £17.99 per month for all active fictional models. Access covers the included models’ chat and photo galleries. The service is digital; there is no physical shipping or return of goods. Chat replies are AI generated entertainment.

Payments are processed securely by Stripe. Review your package, currency and recurring total at checkout. Subscription access starts after payment is confirmed.

Billing and delivery

Subscriptions renew monthly until cancelled. The currency, total payable, any applicable taxes and recurring amount are shown before you confirm payment. Free browsing and free messages do not automatically create a paid subscription. Paid access is enabled on your signed-in account after payment is confirmed; a checkout return page alone does not unlock access. If payment succeeds but access does not appear, contact support with your receipt. Payment details are collected through Stripe’s hosted checkout; do not send card details to customer support.

Changing plans and models

Open Account → Change plan or models to upgrade, schedule a downgrade or change your model selection. Solo requires one model; Trio requires three; All Fittys includes every active model. For an upgrade, Stripe calculates the difference between the plans for the time remaining in your current billing period, crediting the unused portion of your current plan. We show the exact amount due before you confirm payment. Your higher package activates only after payment succeeds, and your original monthly renewal date stays the same. Confirming an upgrade replaces any previously saved renewal change. For a downgrade or same-plan model swap, there is no charge today: your current benefits remain until the next renewal, and the new selection starts after that renewal payment succeeds.

You can edit or withdraw a saved renewal change until five minutes before renewal processing starts. After that, it is locked while billing completes. If payment fails or needs authentication, the new plan and models do not activate, and no conversations are deleted because of the proposed change. For an upgrade that needs authentication or a different card, use the secure Stripe payment page offered in Account → Change plan or models. You can withdraw an unpaid upgrade there. Update other payment details from Account → Payment methods & invoices. Access remains subject to the subscription’s payment status.

When a paid change removes a model from your membership, that model’s saved conversations are permanently deleted from your account. We identify those models and require your acknowledgement before you save. Conversations with retained models stay saved. Choosing All Fittys keeps your existing conversations and removes the need for swaps; it cannot restore conversations already deleted. The same rules apply when downgrading from All Fittys to Solo or Trio.

Cancellation withdraws changes scheduled for a future renewal. If renewal has already started, cancelling stops subsequent renewals; an already-issued charge and any refund request are handled separately. You can change plans yourself regardless of your location or payment currency. Existing USD-priced memberships use their approved USD plan prices. For subscriptions paid in a local currency through Stripe’s currency conversion, the underlying billing currency stays unchanged; Stripe handles conversion and the local amount may vary with exchange rates. The upgrade confirmation shows the prorated charge and next monthly billing price.

Digital access and cancellation rights

MyFittys is a recurring digital entertainment service, combining AI chat with access to digital photo galleries. Access begins after payment confirmation. Being digital does not automatically make every payment non-refundable or remove your right to stop future renewals.

For some immediately supplied digital content, UK cancellation rights can be lost only when the required express consent, acknowledgement and contract confirmation have been provided. Our current checkout does not ask you to waive our first-subscription 14-day cancellation and full-refund policy. Using chat or opening a gallery does not remove that policy. Rights relating to faulty or misdescribed digital content and services also remain available.

How to cancel

Sign in, open Account → Cancel renewal, and confirm. The account screen shows when your paid access ends. Cancel before your next renewal to prevent that renewal charge. There is no requirement to upgrade, give a reason or contact support to use the cancellation control.

If the control is unavailable or you cannot sign in, use our contact form with the subject “Cancel subscription” and your account email. A clear request is sufficient; no special wording is required. Keep a copy of your submission reference.

Cancellation normally stops future renewal and keeps access until the end of the paid billing period. It does not by itself refund a charge already made. Signing out, clearing cookies, deleting chats or not using the site does not cancel billing. You can resume monthly renewal before the subscription ends, but previously withdrawn plan or model changes must be selected again.

Refund policy and first-subscription guarantee

Refunds and access: once a full refund of your current monthly subscription payment is confirmed, the paid chat and gallery access funded by that payment ends and future renewal is stopped. Cancelling renewal without a refund normally keeps access until the paid period ends. Partial refunds, upgrade adjustments and refunds for earlier billing periods are reviewed according to the access they relate to.

You may cancel your first paid subscription within 14 days of entering the initial paid contract for a full refund, even if you have used the service. The voluntary first-subscription guarantee applies to your first paid subscription, not again each time you cancel and rejoin. Refund history may be reviewed to identify repeated claims. This does not limit any additional legal rights. Use our contact form with “Refund request”, your account email, purchase date and receipt reference. A clear request is sufficient; no special form is required.

Outside that period, renewal payments and unused portions of a billing period are normally not refundable for a change of mind. We will review duplicate charges, billing errors, paid access not delivered, and services that are faulty or not as described. Where we discontinue prepaid access through no fault of yours, an appropriate refund for unused access will be provided. Your statutory rights take priority over this policy.

Refunds due under the 14-day cancellation policy will be issued to the original payment method within 14 days of receiving the cancellation notice, without a cancellation fee. For other approved refunds, we will confirm the amount and processing timescale by email. Your bank or payment provider may take additional time to display the credit.

Billing disputes and unrecognised charges

Payments appear under the statement name MFaccount, normally displayed as MFACCOUNT. A bank may format or shorten the name differently.

If a charge seems incorrect, contact our contact form with the amount, date and receipt reference so we can investigate and explain or correct it. If you suspect fraud, contact your bank promptly. Contacting us first is optional and does not affect your right to dispute a transaction with your payment provider or any legal time limit.

If a bank dispute is already open, tell us so we can coordinate the response and avoid duplicate refunds. We may provide relevant transaction and service records to the payment provider in line with our privacy notice. No policy here requires you to waive your consumer or cardholder rights.

Price changes and promotions

We will give at least 30 days’ notice before a price increase or material reduction in paid features, explain when it takes effect and allow cancellation before the affected renewal. Increases will not be backdated. See promotion and free-message terms for the current free allowance and conditions of future offers.

Example cancellation notice

To: our contact form. “Please cancel my MyFittys subscription. Account email: [your email]. Purchase date: [date]. Receipt reference, if available: [reference]. Please confirm cancellation and whether a refund is due under your policy.” You may use your own clear wording instead.